Complaints
If any items in your order have been received in an unsatisfactory condition, please let us know by contacting us: office@beautyunion.com. Please send your order number, and clear photos of the damaged item. Please do not dispose of the items as you may need to return them to be eligible for a refund. Complaints are processed within 14 business days from the date the complaint is received by the Seller and the answer is provided via email.
Returns
- If you are not satisfied with your purchase, you may return your item for free within 14 days by contacting us: office@beautyunion.com. You will be refunded for the amount paid for the product, excluding any shipping costs. Products must be of saleable quality returned in the original saleable condition, in their original packaging, with barcodes attached and with the relevant online dispatch note. If you open any original packages or remove protective foil, the return will not be possible due to hygienic reasons.
- Refunds will be credited to the original tender used to process the payment within 14 days.
